Help Center

• Sent via Fedex, DHL, UPS or USPS First Class Mail, Monday through Friday
• Usually Ships within 2 business days after order is placed
• Domestic shipping is free for orders over $100; otherwise, shipping is a $5 flat rate within the continental US
• Orders are expected to arrive within 7-10 days from being shipped

Expedited Shipping

• Sent via Fedex, DHL, UPS or USPS Priority Mail, Monday through Friday
• Ships next business day after order is placed
• Free on some products for others Flat rate of $15-25 (depending on size) within continental US
• Orders are expected to arrive within 5-7 days

Yes, we will ship outside of the U.S. from our own site, you can now shop our site from over 140 countries (Countries we ship to are North and South America, Canada, Mexico, Brazil, Europe, United Kingdom, Germany, France and Australia). If you unsure if we will ship to your country please contact us sales@electronicplayhouse.com

If you have any further questions, please email us at sales@electronicplayhouse.com and we'd be glad to discuss your concerns.

Note that orders ship within 1-2 business days after being placed.  

After your order has shipped, you'll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active. Once active it will take around 5-10 business days for your parcel to arrive in your possession. 

Don't worry! Your tracking number may take 1-2 business days to update from pre-shipment status from the selected shipping resource (Fedex, UPS, DHL or USPS).

• Check your mailbox! Or your front porch(depending on how many items were in your order). Most of our items shipped require signature.

• If the package isn't in your mailbox, check with a friendly neighbor / doorman, or a well-meaning roommate / partner, who may have received the package on your behalf without letting you know. 

• While we can't take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at info@electronicplayhouse.comwith any questions.

On Electronicplayhouse.com you can use the following payment methods:

Visa, MasterCard, Maestro, American Express, Discover, Jcb, Diners, Shopify Pay, Apple Pay, Google Pay, Paypal and Amazon Pay. 

We only accepts returns on damaged or products shipped in error  within 15 days of postal delivery date. Given the delicate nature of what we sell, items must be unused, undamaged, and in original packaging to proceed with a return. To help ensure your items are eligible for a return, please contact us at info@electronicplayhouse.com.

EXCHANGES:

No Exchanges or returns. The only returns that will be accepted is for damaged shipped goods. We Work very hard to make sure you receive top merchandise in perfect working condition before an Item is shipped. 

Any faults, errors or discrepancies on our behalf will be corrected with utmost urgency. Thank you.  

The only exchanges we accept are for damaged shipped goods. We do no exchanges for merchandise purchased in error. Please do your research and ask us questions before you purchase at info@electronicplayhouse. This will ensure no merchandise is purchased in error. We work very hard to make sure you receive top merchandise in perfect working condition before an item is shipped. 

Any faults, errors or discrepancies on our behalf will be corrected with utmost urgency as we pride ourselves on customer service. Thank you.  

• Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
• Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
• Please allow up to 10 business days to receive and process your return request after your return package has been shipped.
• If you’re returning merchandise, the refunded amount will reflect the item’s merchandise price, not a reimbursement of customers shipping price of the item.
• If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
• Items purchased in the context of a sale (online or offline) are considered final sale and are not eligible for return.
• Damaged returns and returns sent back without prior authorization will be returned to sender (PLEASE CONTACT US BEFORE YOU SEND AN ITEM BACK) at info@electronicplayhouse.com

At the moment we are unable to process return requests for orders placed outside the continental U.S., as such international orders are considered final sale. The only returns we will accept is for damaged merchandise or orders shipped in sellers error. Refunds, returns or store credit will only be issued after the item/merchandise is returned to the seller undamaged and in original packaging. No returns for merchandise ordered in error by the buyer! No exceptions. If you are unsure about a possible purchase please contact us at info@electronicplayhouse.com  before your order!

If both parties agree that an exchange or store credit will not suffice and a refund is warranted the original product must be shipped back at the customers expense. The product must be in the original packaging to the re-seller’s location. A shipping number must be advised and the return item inspected before refund is issued. Upon receipt of the product in question a full refund will be advised in 24hrs. Any questions, comments or concerns please contact us @ info@electronicplayhouse.com